Question 1

What is Watermelon Points?

Accepted Answer

Watermelon Points is North America's first halal loyalty platform. It connects halal-certified restaurants, cafes, grocery stores, retailers, and service providers into one unified rewards network, so customers earn and redeem the same points everywhere they shop.

Question 2

Is Watermelon Points actually halal-certified?

Accepted Answer

Every business on Watermelon Points is independently verified as halal before it's approved to join the network. TODO: publish the specific verification/certification standard and documentation we require from applicants.

Question 3

Is Watermelon Points free for customers?

Accepted Answer

Yes. Signing up as a customer is completely free — you get a member barcode and can start earning points immediately at any participating business, with no subscription or membership fee.

Question 4

How do businesses join Watermelon Points?

Accepted Answer

Businesses apply through our business sign-up page and go through a halal-compliance review before being approved. Restaurants, grocery stores, coffee shops, bookstores, apparel, hijab stores, and more are all welcome. Once approved, you connect your existing point-of-sale system and can be live before your next rush.

Question 5

What does it cost businesses to join?

Accepted Answer

Founding partners pay no monthly fee, for life, and only a 3% fee on the sales Watermelon Points actually brings them — no sales, no fee. That rate is permanent for founding partners and never changes, even after the founding-partner period ends.

Question 6

How many founding partner spots are there?

Accepted Answer

50 founding partner spots are available. Once they're filled, standard pricing applies to new businesses. Founding partners lock in the 3% transaction-only model permanently — no monthly fees, ever.

Question 7

What pricing kicks in after founding spots fill?

Accepted Answer

After the first 50 founding partners, new businesses pay a small monthly platform fee plus the same 3% on transactions we bring them. Founding partners are grandfathered — their rate never changes.

Question 8

Which cities does Watermelon Points operate in?

Accepted Answer

Watermelon Points launched across 15 cities in the Greater Toronto Area, including Toronto, Mississauga, Brampton, Vaughan, Markham, and more. See our rewards by city page for the full list and to find partners near you.

Question 9

Is Watermelon Points coming to my city?

Accepted Answer

We're expanding city by city — first across the rest of Ontario, then the rest of Canada, then the United States. If your city isn't listed yet, you can let us know through the business or customer sign-up pages.

Question 10

How do I earn points?

Accepted Answer

Show your Watermelon Points member barcode or number at checkout at any participating business. You earn 1% of your purchase back in points automatically — no manual sign-up needed at the register.

Question 11

How do I redeem points?

Accepted Answer

Redeem points any time through the same checkout flow at any participating business in the network — not just the one where you earned them. Staff scan your barcode and apply your redemption directly at checkout.

Question 12

What's the points-to-dollar conversion rate?

Accepted Answer

1,000 Watermelon Points equal $1 of redemption value, and you earn 1% of every eligible purchase back in points.

Question 13

Is there a minimum or maximum redemption amount?

Accepted Answer

Redemptions must be at least $10 and no more than $300 in value, in $10 increments, and you need enough of a points balance to cover the redemption.

Question 14

What is the 20% Palestine advocacy pledge?

Accepted Answer

Watermelon Points dedicates 20% of all company proceeds to supporting advocacy for Palestine across North America. It's part of what makes the platform a loyalty program customers choose for what it stands for, not just the rewards.

Question 15

How is the 20% pledge actually distributed?

Accepted Answer

20% of Watermelon Points' net proceeds go directly to Palestinian advocacy organizations operating in North America. We partner with registered nonprofits focused on legal advocacy, education, and community representation — not political parties. We publish a quarterly transparency report so the community can see exactly where the money goes.

Question 16

Does Watermelon Points work with Square?

Accepted Answer

Yes. Connect your existing Square account and points post automatically on every sale through Square's webhook system — no new hardware, and redemption can be applied directly at checkout through our Square Terminal integration.

Question 17

Does Watermelon Points work with Clover?

Accepted Answer

Yes. Clover connects the same way — OAuth to link your account, with points posting automatically on every completed sale, plus checkout-companion support for applying redemptions directly on a paired Clover device.

Question 18

Is my personal data safe when I sign up?

Accepted Answer

Yes. Passwords are hashed (never stored in plain text), login sessions use secure, HTTP-only cookies, and sign-up/login endpoints are rate-limited to prevent automated abuse. We only ask for what's needed to run your account and process rewards.

Question 19

What data does Watermelon Points collect, and how is it used?

Accepted Answer

Your data is never sold or shared with third parties outside of what's needed to operate the platform (POS integration, email notifications). Full privacy policy: watermelonpoints.com/privacy.

Question 20

Can I transfer points to another member?

Accepted Answer

Yes — Watermelon Points supports transferring points directly to another member's account from your own account page.

Question 21

What happens if I lose my card or forget my barcode?

Accepted Answer

Your member barcode is always available in your account, and you can link a physical card to your account for tap-and-go use at participating point-of-sale systems if you'd rather not use your phone.

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